A key criterion for an intervention is that it transfers management competence to whom?

• A. Upper management only
• B. The organization's members
• C. External stakeholders
• D. The project sponsor

Answer: (B)

Building lasting change means spreading the ability to manage and adapt the change across the people who actually operate and live with it—the organization’s members. When competence is embedded throughout the workforce, the change remains sustainable even after the project ends, and it doesn’t depend on a single leader or a temporary sponsor. Relying only on upper management may drive initial approval, but it doesn’t ensure frontline adoption or day-to-day execution. External stakeholders aren’t part of the internal processes and won’t be responsible for ongoing management. While the project sponsor may champion the effort, ongoing capability should reside within the organization so the change can be self-sustaining and continuously improved.