An ERP system implementation is an example of which type of change?

• A. Transitional change
• B. Developmental change
• C. External change
• D. Incremental change

Answer: (A)

An ERP system implementation is a shift from the current operating state to a substantially different future state within a defined project timeline. This is a classic transitional change, where the organization moves in one big move from old processes, tools, and governance to new ones, and the change ends once the new state is in place and stabilized. It involves reengineering workflows, redefining roles, and adopting new technology across the business, not just making small tweaks over time. It’s not developmental, which would be ongoing improvements within the existing setup; it’s not external, since the driver is an internal initiative (even though you work with vendors); and it’s not incremental, because it represents a major, front-to-back shift rather than a series of minor changes.