Change Management encompasses approaches used by which specialists?

• A. Financial analysts and accountants
• B. IT specialists only
• C. Business content and behavioral process specialists
• D. Marketing teams

Answer: (C)

Change management relies on bringing together two essential perspectives: the business content of how work is done and the human, behavioral side of how people adopt and adapt to change. Specialists in this area understand the actual workflows, policies, data flows, and systems (the content of the change) and also know how to engage people, communicate effectively, train users, and manage resistance (the behavioral side). This combined focus helps ensure changes are technically sound and welcomed by those affected.

Other options focus on just one domain—finance and accounting concentrate on numbers, IT specialists on technology alone, and marketing teams on promotion and messaging. None of these alone covers both the procedural/content aspects and the people-side aspects that change management integrates.