Managers and employees can become disillusioned, lose motivation, and become resistant under what circumstances?

• A. When change is arbitrarily imposed, poorly explained, and hastily announced from the top
• B. When change is well-communicated and participative
• C. When there is no change
• D. When rewards are generous

Answer: (A)

When change is imposed in an arbitrary, poorly explained, and hastily announced way from leadership, people feel a loss of control and trust can deteriorate. They don’t understand why the change is happening, what it will require, or how it will affect them, which creates fear, uncertainty, and a tendency to resist. Conversely, when change is well-communicated and participative, employees see the purpose, understand their role, and can contribute to the plan, which builds buy-in and keeps motivation higher. Not changing at all or offering generous rewards don’t address the core issue of how the change is introduced, so they don’t inherently produce the same disillusionment and resistance.