Stage 2 of Lewin's Change Management model involves which of the following?

• A. Resolving indecision and looking for new ways to do things, with leadership providing a new vision and plan that everyone can believe in
• B. Unfreezing and creating urgency
• C. Refreezing and forming coalitions
• D. Communicating the vision to stakeholders

Answer: (A)

The middle stage of Lewin's Change Management model is where people move from old ways to new ones by taking action, guided by a clear vision and plan from leadership. Here, resistance gives way to experimentation as individuals try out new processes and behaviors. The emphasis is on resolving indecision and exploring fresh approaches, with leaders presenting a vision and concrete plan that people can trust and follow. This is why the described option fits best: it highlights addressing hesitation, seeking new methods, and providing a believable direction from leadership.

The other aspects align with different moments in the model: unfreezing and creating urgency belong to the initial stage, and refreezing with solidified new habits comes in the final stage. While communicating the vision is important, the hallmark of this middle stage is actively implementing change under a clear, credible plan.