Tichy's managerial areas include:

• A. Mission, vision, and strategy; structure and systems; and human resource management system
• B. Financial planning, marketing, and product development
• C. Customer service, operations, and logistics
• D. Risk management, governance, and compliance

Answer: (A)

The main concept tested is Tichy’s view that successful change hinges on three interconnected managerial levers: what the organization is trying to achieve and how it will guide itself (mission, vision, and strategy), how the organization is designed to operate (structure and systems), and how people are managed to carry the change forward (human resource management system). The option that includes mission, vision, and strategy; structure and systems; and the human resource management system aligns exactly with this framework. It emphasizes that change isn’t just about plans; it requires aligning the organization’s purpose and direction with the way it’s organized and the way people are recruited, developed, rewarded, and led to support that direction. The other options focus on functional areas such as finance/marketing/product development, or on operational or governance domains, which are not the three levers Tichy identifies for driving organizational change. Remember this triad: purpose, organization, people.