What is the definition of change intervention?

• A. Unplanned adjustments to processes
• B. Reactive maintenance
• C. Planned actions to enhance an organization's effectiveness by solving a problem or creating an opportunity
• D. Cosmetic changes to policy

Answer: (C)

A change intervention is a deliberate set of actions designed to improve how an organization operates by addressing a real problem or capitalizing on an opportunity. It’s planned and targeted to raise effectiveness, efficiency, or other performance outcomes, not done by chance. This makes it different from unplanned adjustments to processes, which are reactive and unsystematic; from reactive maintenance, which focuses on fixes after a failure rather than improving overall performance; and from cosmetic changes to policy, which are superficial and unlikely to drive meaningful improvement. In practice, a change intervention might involve redesigning a workflow, implementing new technology, reorganizing teams or roles, or providing targeted training—each chosen to produce a measurable improvement.