Which of the following is a step in Ackerman and Anderson's change process model?

• A. Celebrate and integrate the new state
• B. Introduce the change to stakeholders
• C. Set performance targets
• D. Document the change process

Answer: (A)

Sustaining and embedding the change into everyday practice is the step Ackerman and Anderson emphasize as the final phase of the process. Celebrating and integrating the new state goes beyond just implementing changes; it reinforces new behaviors, routines, and performance expectations so they become normal operating practice. This anchoring helps ensure the transformation lasts, as people see visible recognition of success and the organization aligns structures, processes, and culture around the new way of working.

Introducing the change to stakeholders, setting performance targets, and documenting the change process are important activities, but they occur earlier in the sequence—communication and planning—rather than the final step focused on making the change stick.