Which step focuses on identifying and managing resistance to change?

• A. Step 1: Keep the big picture in mind
• B. Step 3: Use a sound change model to plan and manage the change process
• C. Step 5: Identify and manage resistance to change
• D. Step 6: Follow through and learn from the process

Answer: (C)

Recognizing and handling resistance is a deliberate part of guiding change. People push back for many reasons—uncertainty, fear of loss, or doubt about benefits—which can derail adoption if not addressed. The step that focuses on identifying what is triggering resistance and then planning concrete actions to mitigate it is the one that directly targets this dynamic. By assessing stakeholder concerns, tailoring communication, involving people in the process, providing training and coaching, and offering support, you reduce barriers and build buy-in, which helps the change stick. The other steps are about keeping the big picture in view, using a formal model to plan the rollout, and following through to learn from the experience, but they don’t center on resistance in the same targeted way.